Privacy Policy
Last updated: September 2026
At Care Sisters, we take your privacy seriously. This privacy policy explains what personal information we collect, why we collect it, and how we use and protect it.
Who we are
Care Sisters is a live-in care introductory agency. We help individuals and families find carers who are suited to their needs.
When this policy refers to "Care Sisters", "we", "us", or "our", it means Care Sisters.
Information we collect
We may collect personal information when you contact us, make an enquiry, complete a form, speak to us about care, or use our website.
This may include:
Your name
Email address
Telephone number
Information you provide about the care you are looking for
Information about the person requiring care
Communications you have with us
Information about how you use our website
If you choose to provide information about someone's health or care needs, this may include sensitive personal information. We only collect information that is relevant to understanding your enquiry and helping you find suitable care.
How we use your information
We may use your information to:
Respond to your enquiry
Understand the type of care you are looking for
Contact you about your care requirements
Help identify carers who may be suitable
Arrange introductions between clients and carers
Provide ongoing support relating to our service
Manage and improve our services
Keep appropriate business and administrative records
Meet our legal and regulatory obligations
We will only use your personal information where we have a lawful reason to do so.
Information about someone else
You may contact us about care for another person, such as a parent, partner, or other family member.
If you provide us with personal information about someone else, please only provide information that is necessary for the enquiry and that you are entitled to share with us.
Where appropriate, we may need to speak directly with the person receiving care or obtain further consent before using certain information.
Facebook and Instagram enquiries
If you complete a Care Sisters enquiry form through Facebook or Instagram, the information you submit will be provided to Care Sisters so that we can respond to your enquiry.
Meta may also process information about your use of Facebook and Instagram in accordance with its own privacy policies.
Completing an enquiry form does not automatically sign you up to receive marketing communications from Care Sisters.
Who we share your information with
We do not sell your personal information.
Where necessary, we may share relevant information with people or organisations involved in providing or supporting our services. This may include prospective carers, professional advisers, website or technology providers, and other service providers we use to operate Care Sisters.
We only share information where there is an appropriate reason to do so and only share what is reasonably necessary.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including providing our services and meeting any legal, accounting, or regulatory requirements.
How long we keep information may vary depending on the nature of your enquiry and your relationship with Care Sisters.
Keeping your information secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure.
However, no method of sending or storing information electronically can be guaranteed to be completely secure.
Your rights
Under UK data protection law, you may have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Ask us to transfer your information in certain circumstances
Withdraw consent where we rely on consent to process your information
These rights depend on the circumstances and do not apply in every situation.
If you would like to exercise any of these rights, please contact us using the details below.
Cookies and website analytics
Our website may use cookies and similar technologies to help the website work, understand how visitors use it, and measure the effectiveness of our advertising.
Where required, we will ask for your consent before using non-essential cookies.
Third-party services used on our website may also process information in accordance with their own privacy policies.
Marketing
We will not automatically add you to a marketing list simply because you make a care enquiry.
Where required by law, we will ask for your consent before sending marketing communications. You can unsubscribe from marketing communications at any time.
Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on our website.
Contact us
If you have any questions about this privacy policy, how we use your information, or would like to exercise your data protection rights, please contact:
Care Sisters
Email: contact@caresisters.co.uk
Telephone: 0203 121 1003
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.