Finding the right carer starts with you.
We take the time to get to know your loved one, their needs and the life they want to keep living. Then we find a carer who feels like the right fit.
Talk to us →
How it works
Finding the right care starts with getting to know you. We take the time to understand your loved one, their needs, routines and personality, then help you find a carer who feels like the right fit.
Let’s have a chat
Tell us a little about your loved one, what’s happening now and the kind of support you’re looking for. No pressure, just a conversation about how we can help.
Talk to us →We meet you at home
We’ll visit your loved one at home to get to know them properly — their care needs, routines, preferences and what matters to them day to day.
Our home assessment →We find the right carer
We know our carers personally. We’ll find someone with the right experience and skills, but just as importantly, someone whose personality feels like a good fit.
How we match carers →We’re here for you
Our support doesn’t end once your carer starts. We stay in touch with you and your carer, so there’s always someone familiar to turn to when you need us.
Our ongoing support →Getting to know your loved one
Finding the right live-in carer starts long before we suggest any names. First, we listen.
We’ll usually have a few conversations with you and your family to understand why you’re looking for care, what support your loved one needs and what’s most important to you.
This gives us a good starting point. The next step is getting to know your loved one for ourselves.
We come to them
Wherever possible, one of our Care Leads will visit your loved one in their own home.
Being together in familiar surroundings gives us a much better understanding of their day-to-day life. We’ll talk about their physical and emotional care needs, mobility, medication or medical considerations, routines and any practical support they may need around the home.
It also gives us the opportunity to spend time with your loved one themselves.
The little things matter too
Once we understand the practical care requirements, we start building a picture of the person behind them.
We want to know what a normal day looks like, what they enjoy, what matters to them and the kind of person they’d actually enjoy having around.
So we might talk about...
Building their care assessment
Everything we’ve learned — from your first conversations with us, our home visit and the time we’ve spent getting to know your loved one — is brought together into their care assessment.
That assessment gives us a clear picture of the care they need and the person they need providing it.
We’ll share it with you, make any changes together and only move forward when everyone is happy that we’ve got it right.
Skills come first
Every carer we suggest must have the right experience and skills for your loved one’s needs. We consider the level of physical and emotional support required, their health and mobility, daily routines and any specialist care they may need.
If they’re not professionally right for the role, they won’t make the shortlist.
Then we think about the person
A live-in carer becomes part of everyday life. They’ll share meals, conversations, quiet afternoons, difficult days and hopefully plenty of good ones too.
So once we know a carer has the right experience, we think about how well they’ll actually get along.
Do they have things in common? Would their personalities complement each other? Do they enjoy similar food, music, sport or hobbies? Is your loved one happiest with someone chatty and outgoing, or calm and quietly reassuring?
There’s no formula for a good relationship. That’s why knowing people matters.
We know our carers personally
Care Sisters is deliberately small. We work with a select group of experienced carers, many of whom we’ve known and worked with for years.
We know their experience, but we also know their personalities, interests, strengths and the kind of people they naturally connect with.
That means we’re not searching a huge database or simply choosing whoever happens to be closest.
We’re thinking about the people we know and asking: who could be genuinely right for this family?
You choose who feels right
We’ll introduce you to a shortlist of carers we believe could be a great match and give you the opportunity to get to know them before making any decisions.
Ultimately, you and your loved one choose who you feel most comfortable welcoming into the home.
Because the right live-in carer shouldn’t just be able to provide excellent care. They should feel like someone you’re glad is there.
Meet some of our carers
Get to know some of the wonderful people we trust to care for our families.
We’re here for the long term
Finding the right carer is only the beginning. Once care starts, we stay closely involved, supporting your loved one, your family and their carer for as long as you’re with us.
We keep in regular contact to make sure everything is working well and to understand when something needs to change.
And because we get to know your family personally, you’ll always have someone familiar to turn to.
We take care of the changes
Live-in care rarely stays exactly the same. Care needs change, carers take holidays and sometimes it’s time to find someone new. We’ll help manage those changes for you.
Speak to Sue
If you’re considering live-in care for someone you love, a conversation is a great place to start.
Tell Sue a little about your situation, ask any questions you have and find out more about how Care Sisters works. She can talk you through the process, explain what happens next and help you start thinking about the right care for your loved one.
No pressure and no obligation — just a friendly first conversation to get the ball rolling.
Rachel, South West London
Questions about how it works
How quickly can you arrange live-in care?
Once we understand your loved one’s needs, we can usually begin introducing suitable carers within a few days. If care is needed urgently, speak to us and we’ll see what we can do.
Do you visit my loved one before arranging care?
One of our Care Leads will meet your loved one in their own home so we can understand their care needs, routines, personality and preferences.
Can we choose our own carer?
Yes. We’ll shortlist carers we believe are a good professional and personal match, but you and your loved one have the final say over who you welcome into the home.
How do you choose which carers to recommend?
We look at experience and care skills first, then personality, interests, routines and the kind of person your loved one would enjoy spending time with. Because we know our carers personally, matching is much more than searching a database.
What happens if the carer isn’t the right fit?
Tell us. We stay involved throughout your time with Care Sisters and can help find another suitable carer if something isn’t working.
What happens when our regular carer takes a break?
We help manage rotas, holidays, handovers and replacement cover, so you’re supported when your regular carer needs time away.
Will Care Sisters still support us once care starts?
Absolutely. We keep in touch with your family and carers, help manage changes and can review the arrangement as your loved one’s needs evolve.
Rachel, South West London